What to include
- Your Mac model, if known.
- Your macOS version.
- Your StrainFree app version.
- Whether you are using external displays, Sidecar, or AirPlay.
- A short description of what you expected and what happened instead.
Common topics
Display comfort
Help with profiles, software brightness, warmth, contrast softness, no-blue mode, Sidecar, or display protections.
Blink detection
Help with camera permission, blink rhythm, presence detection, or disabled/off states.
Break reminders
Help with enabling, disabling, pausing, or tuning optional break reminders.
Purchase help
Help with checkout, license status, receipts, trial access, or refund requests.
Response time
During early access, support is handled directly and response times may vary. We aim to respond as quickly as practical, especially for purchase, install, and compatibility issues.